Upon arrival to the exclusive Towers reception area, you’ll be greeted with a fresh hot towel, complimentary food and beverage offerings and anything else you may need to relax. After checking in, you’ll be whisked away to your accomodations via a private Tower’s only elevator where you’ll enjoy all of the in-room amenities of a true luxury hotel experience, including a personalized welcome gift, luxurious bed and bath products and access to our world-class concierge. We’ll assist you every step of the way to ensure your New York City experience is convenient, comfortable and filled with exciting moments.

Welcoming Amenities

  1. Complimentary Beverage and Food Offering
  2. Oshibori Hot Towel Service
  3. Choice of Reading Materials
  4. Complimentary iPad Usage
  5. Customized Bath Upon Request
  6. Customized Welcome Amenity

During your stay, The Towers provide a dedicated selection of features and services for a true luxury hotel experience.

  1. Complimentary Shoe Shine and Valet Pressing Service – We keep you looking your best (one shoe shine and two pressed items per stay).
  2. Multilingual Le Clefs d'Or Concierge – Our private concierge staff will assist with your out-of-room plans at a moment’s notice, from 7am to 11pm daily.
  3. House Car Service – Available from 10am to 8pm daily, a driver will take you to your midtown destination, within a 20-block radius, in a dedicated Mercedes GL350 or Maybach.
  4. Weekday Newspaper Delivery – Your choice of the New York Times, Wall Street Journal or USA Today. Other papers available upon request.
  5. Complimentary Shuttle Service to Broadway – Tuesday through Saturday from 5pm to 7:30pm, The Towers shuttle takes you to New York’s famed theater district.
  6. Pre-Departure Call from Palace Attaché – The Palace Guest Experience Team will meet all of your last-minute needs and see you off.