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Guest Services
House Car & Shuttle Services
Click here for information on The Palace's complimentary house car and shuttle services.
Wheelchair Service
Our hotel in NYC provides complimentary wheelchair service for assisting guests to and from different areas of the hotel.
Should you like to have use of a wheelchair for the duration of your stay, please contact Concierge at concierge@nypalace.com or via +1 212 303 6033 in advance of your arrival to arrange for a rental with an external company.
All areas of our NYC hotel are wheelchair accessible. Please kindly let us know if you require a wheelchair accessible guest room for your stay.
Self-Service Airline Kiosk
Located just outside the hotel gift shop (and accessible 24 hours a day) is a dedicated computer terminal available to guests for accessing airline websites for quick online check-ins, seat selections, flight status updates, reservation searches and other up-to-date flight information. For convenience, guests of our luxury hotel in Manhattan can also print their electronic boarding passes at this kiosk.