Please see below.
Our ideal candidate will be self-motivated, customer-focused, and committed to maintaining superb customer service throughout all areas of the Room Division.
Job Description:
- Implement company programs and supervise the daily operation of the Rooms Division to comply with Standard Operating Procedures, maximize revenues and motivate employees to ensure an optimal level of quality service and hospitality are provided to hotel customers.
- Respond to guests' special requests, needs and problems, issues and concerns, and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.
- Monitor and control daily revenues and expenses, ensuring that procedures are followed and proper controls are in place to minimize losses and expenses and maximize hotel profits.
- Set direction and provide strategic oversight within the Rooms Division to achieve consistently high levels of service and efficient administration.
- Oversee the facilitation of the Guest experience to create a seamless journey to exceed the expectation of a luxury hotel.
- Motivate, supervise, coach, counsel, develop, and empower the Rooms management and line staff. Conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate as appropriate.
- Oversee the creation of the weekly schedule and payroll operations for the Rooms Division.
- Interview prospective candidates for Rooms Division positions.
- Assist in identifying training needs and also assist in their implementation.
- Perform special projects and other responsibilities as assigned. Participate in project teams and other committees as requested.
- Perform the weekend manager on duty function.
- Perform other tasks as assigned by the Director of Towers and General Manager.
Job Requirements:
- Prior 3 to 5 years Front Office management and Rooms Division management experience in a luxury property, including services, policies, procedures, operations and a general knowledge of all other departments in the hotel.
- Union experience required.
- Multiple languages required.
- Bachelor's degree required.
- Excellent communication skills to negotiate, convince, sell and influence professionals and/or hotel guests.
- Supervisory (20+ employees) skills.
- Enforcement of company policies and Standard Operating Procedures.
- Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.
- Ability to make decisions with only general policies and procedures available for guidance.
E/O/E