Please see below.
JOB RESPONSIBILITIES:
• To manage the daily operations ensuring efficient, accurate, and courteous reservation services.
• To maintain constant communications with the Sales/Marketing and Front Office Departments regarding room status.
• To supervise the reservations staff with concentration on training and development. Empower, coach and recommend discipline as appropriate.
• To implement reservation sales programs, monitor results and direct the operations in a manner consistent with the New York Palace’s standard operating procedures.
• To monitor and control inventory levels in the Hotel’s Property Management System as implemented by the Director of Revenue Management and communicate daily to the Reservations Staff.
• To create effect guidelines to measure and maintain selling skills, conversions and upselling.
• To develop and maintain relationships with the hotel’s top clients and assist in seeking out new accounts.
• To monitor group blocks, allotments and ensure rooming lists are received and entered in a timely manner. Reconcile group room blocks in Opera with numbers in Delphi.
• To respond to any guest or customer concerns and ensure solutions are in the best interest of the guest and the hotel.
• To complete all scheduling functions to provide adequate coverage during high demand periods and to maintain abandoned call % consistent with departmental goals.
• To delegate and monitor the progress and completion of all work.
• To complete all payroll reports and ensure adherence to the monthly expenses.
• To monitor completion of all production, tracking and segmentation reports and submit to the appropriate department on a monthly basis.
JOB QUALIFICATIONS:
• Three to four years of prior experience in a related position in a luxury 5 star hotel preferred.
• College degree in hotel or business administration are required.
• Knowledge of the principles and practices within the Sales/Marketing/Hospitality profession. This includes experimental knowledge required for management of people, complex problems and efficient sales activities.
• Must possess communication skills in terms of the ability to negotiate, convince, sell and influence others.
• Requires analyzing activities or information involving some original data manipulation or interpretation to arrive at logical conclusions.
• Ability to make decisions with only general policies and procedures for guidance.
• Strong computer/IT literacy – particularly with Opera, Delphi and Microsoft Office
E/O/E